Not every fault needs an emergency call-out. The useful question is whether waiting could make the property unsafe, insecure or substantially worse.
Issues worth treating as urgent
Uncontrolled water, loss of secure access, storm damage allowing water in, and a defect that creates an immediate safety concern are all reasons to get advice promptly.
If there is a threat to life, fire, suspected gas leak, serious electrical danger or a crime in progress, contact the appropriate emergency service first.
Send the facts that matter
A useful first message includes the postcode, what has happened, when it started and clear photos or a short video. This helps establish the sensible next move before anyone starts guessing.
Need help with a property issue?
Send the details, the location and any useful photos. We'll help work out the practical next move.